Return & Return Policy.
For Retail Stores and Wholesale Purchases:
If you are a retail store owner and there is an issue with your wholesale order, please contact us by email within 3 days of receiving your order to explain the situation. If applicable, please include photos of any broken or damaged items.
When one of our Products is sold to a retail store owner, that store owner becomes the owner of that product. At this point, we are no longer involved with pricing, sales or disputes. If you made your purchase in a retail store that offers our Products and there is an issue, you will need to contact the retail store where you made your purchase to sort it out. Please bring your proof of purchase and the Product with you, including all pieces, tags, packaging and instructions. The store can process your refund or return according to their store policy, and they can contact us if assistance is needed.
For Retail Purchases through our Website:
Proof of purchase will be required for all refunds or returned Products. If you purchased shipping with no tracking or insurance, we will not be held responsible if your order does not arrive, if items arrive damaged or broken, and no refunds will be issued. All Products are inspected and packed very carefully by us prior to shipping but sometimes damage will occur in transit or parcels can go missing.
All shipping costs are non-refundable, and this includes all charges for packaging, shipping and handling related to your Products.
Products sent back to us without first requesting a return will not be accepted.
If your Product is accepted for a return or refund, we will send you a return shipping label. You will also receive instructions from us regarding how and where to send your package.
All candles (whether new, used or partially used), herbs, resins, incense, opened black salt, earrings, witch bottles, special orders, gift cards, gift certificates, clearance items, final sale items, and liquidation items are final sale. Any items where the instructions have been opened are final sale.
Please inspect your order upon receipt and contact us within 3 days if there is a problem so that we can evaluate the issue and potentially make it right. Notify us by email in writing and include a photo(s) for reference if something is damaged or broken. If something is damaged or broken and your claim is approved, we will absorb the shipping costs and send you a replacement. If something needs to be returned or re-shipped due to an error on our end, we will absorb those shipping costs and make the situation right.
If you would like to return a Product for superficial reasons (i.e., you don’t love a particular item as much as you thought you would, etc.) we will accept the return but the Products must be returned in new and unused condition, with proof of purchase, including all pieces, tags, packaging materials and sealed instructions. In a situation like this (returning an item for superficial reasons), a 20% restocking fee will apply and all shipping charges will be your responsibility. Please also note that a refund will not be issued until the Products have been received, inspected and approved by us. Any items where the instructions have been opened are final sale.
Refund and return claims on Products placed directly through our website need to be made in writing by email within 30 days of receipt of your Products. Claims made after 30 days will not be considered.
Every Product included in an order is double checked by 2 employees to ensure accuracy. Please contact us by email in writing within 3 days of receiving your order to inform us of any missing items. Situations like this are extremely rare and will be evaluated on a case-by-case basis to limit fraud.
If the tracking information for your order shows that your order was delivered, and you claim that your order was never received on your end, we won’t be issuing a refund. This is to cut down on fraudulent claims. It is more of a problem in the United States than in Canada due to the way that the USPS tracks packages once they cross the border. If you would like to purchase shipping that requires a signature, that can be arranged. Also note that if your order is being delivered to a post office box, and the tracking information says it has been delivered, it can take a day or two for your local post office employees to get the notification card placed into your mailbox for pick-up of your item. In situations like this, please speak to a customer service representative at your local post office before contacting us.
All Product order cancellations will be charged a 20% restocking fee per order regardless of the order status. This includes backordered and out of stock items.
All completed Services are considered final sale. No refunds will be issued on tarot card readings, spell casting services, numerology reports, distance energy healing treatments, hand fasting commitment ceremonies, metaphysical classes, or any other service that may be offered by us to the public in the future, after that service has been carried out. No exceptions.
A full refund will be offered if a scheduling conflict occurs at the time of booking an appointment for Services. Appointments are usually booked within 72 hours of your payment being received. Note that all efforts will be made to work within everyone’s schedules first.
All efforts will be made to reschedule appointments for Services before cancelling them. If an agreement cannot be made, refunds will be issued according to the terms listed below.
If we need to cancel your appointment for Services due to an issue on our end and rescheduling doesn’t work, a full refund will be automatically credited to your original payment method. If you need to cancel your scheduled appointment and rescheduling doesn’t work, a full or partial refund may be offered so long as the cancellation is requested in writing by email and falls within the cancellation timeline outlined below. If your request is approved, your refund will be automatically refunded to your original payment method. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.
Unless the issue lies on our end, no refunds will be extended for missed or forgotten appointments.
No refunds, discounts or credits will be given if you are running late for your scheduled appointment. Your appointment will simply run short the amount of time that you are late. If we are running late, we will make up for that lost time.
Cancellation Timelines and Fees
Tarot Card Readings – 50% refund given on cancellations made up to forty-eight (48) hours in advance. No refunds will be issued on cancellation requests received in less than forty-eight (48) hours of your scheduled appointment time.
Fire Scrying Readings – 50% refund given on cancellations made up to forty-eight (48) hours in advance. No refunds will be issued on cancellation requests received in less than forty-eight (48) hours of your scheduled appointment time.
Spell Casting Sessions – 50% refund given on cancellations made up to seven (7) days in advance of your scheduled appointment time. No refunds will be issued on cancellation requests received in under seven (7) days of your scheduled appointment time. *Some exceptions may apply. Contact us for details.
Distance Energy Healing Treatments – 50% refund given on cancellations made up to forty-eight (48) hours in advance. No refunds will be issued on cancellation requests received in less than forty-eight (48) hours of your scheduled appointment time.
Numerology Report – no refunds and are final sale
Hand Fasting Commitment Ceremonies – no refunds and are final sale
Metaphysical Classes – 50% refund given on cancellations made up to seven (7) days in advance of the scheduled class time. No refunds will be issued on cancellation requests received in less than seven (7) days of any scheduled class
We will notify you by email to let you know if your refund request was approved or not. If approved, you will be automatically refunded on your original payment method. Please allow up to 2 weeks to have your refund processed from the time it is approved – keeping in mind that it can take some time for your bank or credit card company to process and post the refund.
If you are not okay with any part of this Refunds and Return Policy, please do not place an order.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, we encourage you to contact us using the details below: Ashley Wong
MadeByARealWitch@outlook.comThese Terms and Condition were last updated on April 24, 2022.
