Return & Refund Policy

Wholesale Purchases

If you are a retail store owner and there is an issue with your order, please contact us by email within 5 days of receiving your shipment, including photos where applicable.

Once Products are sold to a retail location, that retailer assumes full responsibility for resale, pricing, and customer service. Customers who purchase our Products through a retail store must contact that store directly regarding any concerns.

Retail Purchases (Website Orders)

All sales are final.

We do not accept returns or offer refunds for change of mind, preference, or any subjective reason.

Damaged or Incorrect Orders

We take great care in preparing and packaging every order. However, if:

  • Your order arrives damaged, or

  • You receive an incorrect item

please contact us within 3 days of delivery by email at MadeByARealWitch@gmail.com and include clear photos of the issue.

If your claim is approved, we will make it right by:

  • Sending a replacement item, or

  • Correcting the error at our expense

Items must be unused and in their original condition.

Shipping & Delivery

We are not responsible for:

  • Lost, delayed, or damaged packages once they have been shipped

  • Delivery delays caused by carriers

  • Orders marked as delivered by the shipping provider

Shipping costs are non-refundable.

If you selected a shipping option without tracking or insurance, you accept all associated risks.

Address Accuracy

You are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses.

If an order is returned due to:

  • Incorrect address

  • Refusal

  • Being unclaimed

it will be refunded minus:

  • Original shipping costs

  • Return shipping fees

  • A 20% restocking fee

Missing Items

If you believe an item is missing from your order, please contact us within 3 days of delivery.

All orders are carefully checked prior to shipment. Claims will be reviewed on a case-by-case basis.

Order Cancellations

All order cancellations are subject to a 20% restocking fee, regardless of order status.

Services

All completed Services are final sale.

No refunds will be issued once a Service has been carried out, including but not limited to:

  • Tarot readings

  • Spell casting services

  • Numerology reports

  • Distance energy healing treatments

  • Past life readings

  • Home or business clearings

  • Classes or events

Appointment Cancellations & Rescheduling

If you need to cancel or reschedule an appointment, requests must be made in writing by email.

Refund eligibility depends on the type of Service and the notice provided:

  • Tarot Readings & Energy Healing:
    50% refund with at least 48 hours’ notice

  • Spell Work & Classes:
    50% refund with at least 7 days’ notice

  • Less than required notice:
    No refund

Where possible, we will always attempt to reschedule before cancelling.

If we must cancel an appointment on our end and rescheduling is not possible, a full refund will be issued.

Missed or forgotten appointments are not eligible for refunds.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow up to 2 weeks for processing, depending on your financial institution.

Chargebacks

By completing a purchase, you agree to these Terms.

We encourage you to contact us directly to resolve any concerns before initiating a dispute.

We reserve the right to dispute chargebacks and provide supporting documentation to the payment provider.

Contact

If you have any questions regarding this policy, please contact:

Ashley Wong
Made by a Real Witch™
MadeByARealWitch@gmail.com

Last Updated: April 2026